820 River Road
Puyallup, WA 98371
Leave Happy
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
Service was outstanding. The service department is the best I. The business in my opinion
TYPE:ServiceMODEL:Golf GTIYEAR:2024
TYPE:SalesMODEL:Golf RYEAR:2025
Everyone I worked with was exceptionally friendly and helpful!
TYPE:ServiceMODEL:JettaYEAR:2024
Great customer service. Wait time was not excessive and confidence regarding the service that was rendered.
TYPE:SalesMODEL:TaosYEAR:2025
Christian was fantastic. He actually made the process fun! He was very communicative and professional. He built trust and made us feel valued.
TYPE:ServiceMODEL:ID.4YEAR:2023
I won’t return to this dealership. The service advisor doesn’t communicate and their shop seemed very disorganized. The service advisor didn’t know what was happening with my car on a couple occasions and blamed the tech for not communicating with him. One excuse for a delay was ‘we don’t know where the tech is.’ Expectations were set a couple times for a repair to be completed and the timeframe passed and there was no follow up. I would notice after I called to check on my car I would get an app alert that my car was started so it felt like if I didn’t call the service never would have been completed. The repair wasn’t able to proceed since the hood latch wires were cut. I didn’t cut the wires and the car has only been to Vw dealerships in Olympia and Puyallup. Someone cut the wires but I was stuck with the bill for it. I never received any messages about the hood on my screens before they went black. The whole ordeal waiting for the hood latch, waiting for the install, waiting for the software, waiting for the computer, waiting for the software again seeing my car being moved outside and parked with no activity during the estimated repair windows etc. 26 days for my repair and I still get an error message on the screen about the digital manual.
TYPE:SalesMODEL:TiguanYEAR:2024
Ed and Jordan were helpful, transparent, and knowledgeable.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
excellent staff
TYPE:ServiceMODEL:TiguanYEAR:2019
Cause the associate at Puyallup Volkswagen are absolutely fabulous
TYPE:ServiceMODEL:PassatYEAR:2018
I’ve always been happy with the service at Volkswagen dealerships, both Puyallup and Auburn.