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Average Score (256 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

256 Ratings

4.6 Average

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  • Holly G.09-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I had an appointment for a routine service. Was greeted and they took my car right away. They let me know what was going to be done and how long it would take. I waited in the service lobby while it was being done. Car was done before the allotted time. Was given a summary of the work and I was on my way.

  • Lyn O.09-05-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Ray W.09-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Work was done quickly and efficiently. No complaints about the work at all.

  • Luke G.09-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Michael G.09-01-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Robert S.08-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Adam is a rockstar.

  • Ron M.08-27-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    I had to bring my VW ID4 in twice. Both times it was in the shop for over six weeks. That is excessive.

  • Julie B.08-26-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    I was very happy with the speed and accuracy Nate my technician took with my vehicle for its service. I was very pleased that the time quoted for the work was correct and it didn't take all day.

  • Latricha N.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I believe my technician was Adam Nunez and the gentleman Mark? Matt? At payment counter was extremely helpful! I was there early before the business opened frantically searching for the night drop area. He was JUST getting to work, not even fully out of his car when I asked if he worked here and could he help me. With a smile he directed me to the night drop. I was so grateful and still remember this amazing customer service.

  • Hehui L.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024