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Average Score (256 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

256 Ratings

4.6 Average

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  • Aaron M.10-25-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

    Costumer service was awesome, I was in and out within 2 hours. They kept me updated and after everything was done, they print out a full transcript of what they did.

  • Michelle E.10-24-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    The service consultant handling the progress of my vehicle was great considering I've brought my Atlas in 3 time in 4 years for the same part going out when it should not be. It's frustrating, for it to keep reoccurring. Seems like we are not finding true problem and are just fixing the symptom. My experience with the process was good however.

  • Larry J.10-24-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    It was a timely experience. Parts were correct.

  • Lillian K.10-23-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Prompt responses

  • Joo Yong P.10-22-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    You are not responsible for any mistakes made in maintenance.

  • Pablo G.10-21-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

    Car broke down on the road, Adam Nunes at VW Puyallup provided clear instructions and kept me updated, then followed up after I picked up my car from VW Puyallup. Outstanding service.