Thank you so much for choosing Volkswagen of Puyallup, your Leave Happy dealership! We appreciate your feedback as we are continually looking to improve and ensure that you and your family are taken excellent care of. Thank you for taking the time to leave us a review below!
TYPE:ServiceMODEL:AtlasYEAR:2024
I was not informed that my vehicle was going by to be kept over night. I dropped my atlas off at 1pm and called and texted just before 5 pm to get an update. I was told that they have not had a chance to look at the vehicle because there was no technician available. I was also told it is understood that dropping your vehicle off at 1pm there’s a chance it will be kept until next day. My family and I were not prepared for not having a vehicle. Had I known this I would have made arrangements to drop off first thing. next day. The two issues I came in for were not resolved since they could not replicate them.