Thank you so much for choosing Volkswagen of Puyallup, your Leave Happy dealership! We appreciate your feedback as we are continually looking to improve and ensure that you and your family are taken excellent care of. Thank you for taking the time to leave us a review below!

Average Score (263 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

263 Ratings

4.6 Average

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  • Crystal A.01-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Robert A.01-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Good place to do business with.

  • John R.01-08-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

  • Samuel H.01-05-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    Shawn Yi is the best!! He is courteous , knowledgeable and has a great sense of humor. P

  • Jorge S.01-04-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    The only thing would be the additional notes I added to get help on a rattle inside my car but other than that it was great

  • Mathew V.01-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Everyone in service is great and amazing. They always greet me and escort me to my vehicle afterwards.

  • Mark M.01-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    I would be giving only 1 star if it weren't for Kyle, he is amazing and very understand. As a service center, I am super disappointed with my overall experience. I have been in at least 3 times to have 1 part fixed. Ordered a USB module for my Tiguan, the first time they sent the wrong part, should have known that BEFORE I came in to give up my Saturday morning. Yellow engine light is on, and still on. First visit couldn't figure what it was, thought it was a burp in the system. They reset the indicator. Light came back on later that day. Back to you to look at it again. I THINK you figured out what was wrong, ordered a part. We will see in a couple of weeks when the part comes in. I think more can be done to understand my situation before I waste countless hours there. So far, not at all impressed with your service center. Except for Kyle, he is very professional.

  • Rachel P.01-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    VW of Puyallup always takes great care of me!

  • William Y.12-30-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    An oil change appointment was 30 days out. Same with my VW Tiguan which I serviced there a month ago. I had to wait more than 30 days to get an appointment. Dealer claims they have too many clients yet they still charge credit card surcharge. It makes no sense. Either hire more people or stop gauging clients if you are making so much money.

  • Albert M.12-29-2024

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    From the sales person to the finance team, everyone did a great job to provide the best offer possible.