Thank you so much for choosing Volkswagen of Puyallup, your Leave Happy dealership! We appreciate your feedback as we are continually looking to improve and ensure that you and your family are taken excellent care of. Thank you for taking the time to leave us a review below!

Average Score (263 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

263 Ratings

4.6 Average

Models
Types of Survey
Filter by

  • Dan R.01-31-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    I arrived about 15 minutes before my appointment. The person that had scheduled my visit had neglected to note the car needed an infotainment software update. The advisor checking me in wasn't certain they could get it done, but I was pleased to find about 30 minutes later that they were indeed performing the update. This was started after my oil change and inspection was completed. The SA then advised me they found an additional software update the car needed, and apologized for the extra time it was taking. I have no issues with them performing things that need to be done, and I had planned my time so it was not a problem for me.

  • Scott S.01-29-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Servise staff (Hilary) was amazing and did more than expected to get me sorted and taken care of right away. Excellent experience.

  • Morgan M.01-28-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    Amanda was wonderful, she was so easy to work with and I never felt like I was about to get screwed during the process. She was very knowledgeable and I would definitely recommend Toyota of Puyallup!

  • Debbie P.01-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    I took my 2023 Atlas in for a recall. I had an appointment, I showed up early and they took my car in early. The person who did my intake greeted me warmly and explained the work they were going to do. They completed the work in less time than they quoted me which made me happy! When finished they provided me with a coupon for a free car wash.

  • Dan G.01-27-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    Friendly staff, professional and fair in their negotiations.

  • Steven P.01-27-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    Experience and delivery of vehicle was great! Thanks!

  • David N.01-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Solved a long standing issue

  • Rebecca A.01-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Patrick E.01-21-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    The work was supposed to be finished the same day, and several days later still hadn't been given any updates. I called and left several messages as well as sending texts and didn't hear back. The work ended up taking two weeks and as soon as I got the car back, the rear inside door handle became stuck and doesn't work anymore. The drivers door handle color doesn't match either.

  • Teresa W.01-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great customer service. We did have to wait four weeks for an appointment so that was discouraging.