820 River Road
Puyallup, WA 98371
Leave Happy
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
Adam and Hillary are amazing Service Writers. All of our experiences with them have been nothing but AWESOME!
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2024
My service advisor, Kyle is professional and very efficient.
TYPE:SalesMODEL:AtlasYEAR:2024
Nevin, my sales contact, was patient and helpful, even on his day off.
TYPE:ServiceMODEL:AtlasYEAR:2021
Very disorganized- I wanted to be taken home but they were unsure they could pick me up in a reasonable timeframe. Then the tech didn’t have a lift to work on my car…so they offered to take me home and pick me up at the time that they previously could not commit to. The sheet I got back at the end showed that parts I previously needed to repair were perfectly fine. Also they did not attempt to schedule a recall that my car needs, even after I brought it up.
TYPE:ServiceMODEL:ID.4YEAR:2021
I received excellent customer service from Adam and Volkswagen of Puyallup. I was informed of the progress they were making with the repairs and given a loaner car. I think that's great considering I didn't even buy the car at this dealership!
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
I arrived about 15 minutes before my appointment. The person that had scheduled my visit had neglected to note the car needed an infotainment software update. The advisor checking me in wasn't certain they could get it done, but I was pleased to find about 30 minutes later that they were indeed performing the update. This was started after my oil change and inspection was completed. The SA then advised me they found an additional software update the car needed, and apologized for the extra time it was taking. I have no issues with them performing things that need to be done, and I had planned my time so it was not a problem for me.
TYPE:ServiceMODEL:TaosYEAR:2024
Servise staff (Hilary) was amazing and did more than expected to get me sorted and taken care of right away. Excellent experience.
TYPE:SalesMODEL:ID.4YEAR:2024
Amanda was wonderful, she was so easy to work with and I never felt like I was about to get screwed during the process. She was very knowledgeable and I would definitely recommend Toyota of Puyallup!