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Average Score (262 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

262 Ratings

4.6 Average

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  • Latricha N.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I believe my technician was Adam Nunez and the gentleman Mark? Matt? At payment counter was extremely helpful! I was there early before the business opened frantically searching for the night drop area. He was JUST getting to work, not even fully out of his car when I asked if he worked here and could he help me. With a smile he directed me to the night drop. I was so grateful and still remember this amazing customer service.

  • Hehui L.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Terry A.08-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    I showed up for my service ONE WEEK early. There was no hesitation, they got me right in. My brakes were serviced and I had my car back that afternoon.

  • Ryan R.08-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    My leather wrapped steering wheel was replaced with a plastic one.

  • John W.08-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Bryce F.08-23-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Thomas K.08-23-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Everything was as expected, and they finished the repair early.

  • Jeff A.08-21-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Amanda and Jordan made everything Right. They were both amazing and worked hard for my husband and I.

  • Warren C.08-18-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    The service writer was very friendly and informative. He didn't treat us like just another customer which is greatly appreciated.

  • Dan G.08-15-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Communication was horrible, service time took much longer than promised.